Effective date: May 28, 2018
The Caller ID for REAL software ("Caller ID for REAL",
"we", "us", or "our") values your privacy. In
this Privacy Policy ("Policy"), we describe how we collect, use, and
disclose information that we obtain about visitors to our website, users of our
mobile application Caller
ID for REAL (the "App"), and the
services available through our Site and our App (collectively, the
"services").
By using our App or any of our services, you agree that your personal
information will be handled as described in this Policy. Your use of our App or
Services, and any dispute over privacy, is subject to this Policy.
Being a collaborative
community the top-priority of Caller ID for REAL will always be the
relationship with its community. We are therefore firmly committed to the
security and protection of the personal integrity of our Users of the Services
and their contacts.
This Privacy Policy
describes what personal information You may share with Caller ID for REAL, as
data controller, and other Users when activating and using the Caller ID for
REAL Services, how Caller ID for REAL receives, collects and uses this data and
how You may opt-out at any time, altogether preventing use of the data shared
via the Services.
1.
Information Collected and how we use
Installation and Use
When you install and use
the Caller ID for REAL Apps, Caller ID for REAL will collect, process and
retain personal information from You and any devices You may use in Your
interaction with our Services. This information may include the following:
geo-location, Your IP address, device ID or unique identifier, device manufacturer
and type, users' device phone number and hardware settings, ID for advertising, ad data, operating
system, operator, IMSI, connection information, screen resolution, usage
statistics, device log and event information, incoming and outgoing calls and
messages, times and date of calls, duration of calls, version of the Caller ID
for REAL Apps You use and other information based on Your interaction with our
Services. Caller ID for REAL may use the information collected from, and in
connection with, all of our services to provide, maintain, and
improve them, to develop new ones, and to protect Caller ID for REAL and
its users. Caller ID for REAL also uses this information to provide you with
tailored content, such as search results and advertisements more relevant to
You.
User Profile
Where the User registers a
user profile in the Caller ID for REAL Apps and via SMS or inbound call
verification confirms being the holder of a certain number, the information
up-loaded to the profile section of the Caller ID for REAL Apps will be
received and stored by Caller ID for REAL until the User changes or deletes
such data or terminates the Services. Compulsory information when creating a
profile page is the User’s first name, last name and phone number and additional information
that may be provided at the User’s option include, but
is not limited to, photo, gender, street address and zip code, country of
residence, email address, professional website, Facebook page, Twitter address
and a short status message. Caller ID for REAL may supplement the information
provided or collected with information from third parties and add it to
information provided by You. For example, collection and use of demographic
information that is publicly available and additional contact information as
allowed by applicable national laws.
Please note that any
content uploaded to and displayed in the user profile by the User is not
moderated by Caller ID for REAL. The User is solely liable for the publication
of such content.
Identifiers
In addition, You may
provide us with Your user identifier information regarding certain third party
services, i.e. Facebook, Google+, LinkedIn and Twitter, necessary for the
application to interoperate with such third party services. In that case Caller
ID for REAL will store and process also that information (and also a mapped
photo where applicable), for as long as You use the Services and will not use
this information for any other purpose than required in order to obtain
interoperability and functionality in relation to such third party services.
Please note that we never store any passwords to the mentioned third party
services.
Contact Information
Where the Caller ID for
REAL Apps are obtained from other sources than Apple App Store or Google Play,
You may share the names, numbers and email addresses contained in Your device’s address book (“Contact Information”) with Caller ID for
REAL for the purpose described below under Enhanced Search. If you
provide us with personal information about someone else, you confirm that they
are aware that You have provided their data and that they consent to our
processing of their data according to our Privacy Policy.
Where the Caller ID for
REAL Apps are obtained from Google Play, we will only use permitted Contact
Information to make our Services more relevant to You and Your engagement with
the Caller ID for REAL community.
In addition to Contact
Information, if You choose to activate use of a third party social network
service, such as Facebook, Google+, LinkedIn or Twitter, within the Caller ID
for REAL Apps, Caller ID for REAL may up-load, store and use the list of
identifiers associated with said services linked to the Contact Information in
order to enhance the results shared with other Users.
Please note that no other
Contact Information than the phone numbers and thereto attached names and email
addresses will be received, stored and used from the User’s address book.
Other numbers or information that may be contained in your device’s phone book will be filtered away and will therefore not be
stored or used by Caller ID for REAL. Addresses, passwords and credit card
numbers and any other similar information will automatically be prevented from
being entered into the Caller ID for REAL database by our safety algorithms,
that filters any numbers and other information stored in the phone book in a
number sequence not compatible with that used for telephone numbers. Please
also note that You can always choose not to share Contact
Information with Caller ID for REAL and if You have shared information and
changed Your mind, You can easily delist Your number or opt-out to render
your entire Contact Information unavailable for search in the database for
Enhanced Search.
The app accesses the
contacts on the phone in order to display the contacts that were recorded and
so the app can record or ignore calls from specific contacts. The contacts
information is NOT transmitted nor stored on any server.
Name tagging
We may also associate a
name with a phone number through the name tagging functionality, which allows a
User who receives a call from a phone number which is not associated with a
name in the Caller ID for REAL database to indicate a name to be associated
with that number. A name will only be associated with a number through this
functionality if a sufficient number of independent Users, based on our
algorithm, have indicated the same name for the relevant number. When a user reports a phone number as being “spam”, we store that phone number in combination with the user’s internal ID in order to maintain the user’s spam list online and also for the purpose of building a community-based spam-blocking directory.
Call Block
Where a User within the
Services reports a phone number as spam, Caller ID for REAL stores that phone
number in combination with the User’s RegisterID in order to maintain the User’s spam list online but also for the purpose of building a community
based spam blocking directory. On the Android platform, the User can also add a
name to the phone number in question that will only be visible to that User.
Storage
The app requests permission to access the phone’s storage
only in order to store the recorded calls and play the recorded files
afterwards. The app does not access any other files nor excess user’s photos.
2.
Use, Sharing and Disclosure of User and Contact Information
Information related to the
User or Contact Information will be used to:
i.
Display the name associated with a certain phone number at number search against the Caller ID for REAL database.
ii.
Automatically display a pop-up with caller’s name when a call
is coming or outgoing, as enabled by the Enhanced Search functionality, as described
below, to Users who have activated that functionality, and indicate possible
common connections with the caller or when an incoming call may be spam.
iii. Provide selected Caller ID for REAL partners with limited information in order to enhance user experience, service functionality and data accuracy, provided that these partners adhere to strict confidentiality provisions no less protective of your rights than this Privacy Policy.
iv. Contact You from Caller ID for REAL for verification purposes or with information pertaining to the Services, e.g. newsletter e-mails and similar notifications, and verify provided User Profile information with third party providers.
v. Enable You to use and share Your user information in
connection with Your use of third party services.
(i)
Customize, maintain, measuree, improve our Services and
develop new ones.
(j) Personalize, measure
and improve our advertising and use geo-location information to provide You
with location based information and services (such as more relevant
advertising, search results and other personalized content).
Enhanced Search functionality and database
To improve the Services, Caller
ID for REAL has created a searchable database where the Users generate the
content and via the Enhanced Search functionality are offered access to this
database, containing Contact Information from those Users who permit such
aggregation. In return these Users are allowed to access to the database by
querying it. Queries against the database are only allowed through the Caller
ID for REAL Services by Users who have explicitly approved of the
Service's functionality and integrity restrictions as contained in the Caller
ID for REAL Privacy Policy.
The queries against the Caller
ID for REAL Enhanced Search database are processed only if a numeric phone
number is attributed to the query and only if no results are published by an
associated or partnering database of Caller ID for REAL. The response given to
the queried number will be the associated name to that number, if any name is
available.
It is important to notice
the following distinctions. As an integrity and security measure, only numeric
queries are allowed against the Caller ID for REAL database for Enhanced
Search, i.e. there will be no result to a name query. Name searches may,
however, give result via the Services if a partnering or associated database to
Caller ID for REAL has numbers available to the name queries. The Users
contributing to Enhanced Search can therefore rely on that the Contact
Information provided, as a personal integrity precaution, will not enable
anyone searching for the number to a certain person direct access to that
number. In some cases, Users may, however, use the Services to forward a
request to a named person in order to get in touch, please see below about the Caller
ID for REAL Name Search service.
Opt-Out and Delist Numbers
If a User chooses to
disable the Enhanced Search functionality, the Contact Information made
available by that User is disabled and will thereafter not be accessible for
queries. If any persons do not wish to have their names and phone numbers made
available through the Enhanced Search or Name Search functionalities, they can
exclude themselves from further queries by notifying Caller ID for REAL via alenpp8865@gmail.com
Miscellaneous
In addition to the above Caller
ID for REAL may disclose information related to the Users and Contact
Information if we believe such action is necessary to:
(i)
Comply with the law, or legal process served on us
(ii)
Protect and defend our rights or property (including the enforcement
of our agreements);
(iii)
Act in urgent circumstances to protect the personal safety of
Users or members of the public.
Caller ID for REAL may
share Your personal data with trusted third party service providers and
partners. Caller ID for REAL will always require these third parties to take appropriate
organizational and technical measures to protect your personal data and traffic
data and to observe the relevant legislation.
The following is a
description of how Caller ID for REAL may share information about You with
trusted third party partners:
(i)
Caller ID for REAL uses a third party partner company in
order to send You or a third party you wish to contact SMS when you use the
Services. In order to send you the SMS, we send the third party company Your
and the relevant third party’s phone numbers. This third party SMS partner is
contractually obligated only to use these phone numbers for the transmission of
requested SMS.
(ii)
Caller ID for REAL may use Push Notification Services to
notify you about up-dates and important information. In such cases, Your phone
number may be part of the notification. This message is sent to the push
notification service provider, for delivery to Your device. You may, however,
at any time-opt out or disable push notifications in the Caller ID for REAL
Apps.
(iii)
Caller ID for REAL may allow you to use third party services
to create your user profile or log in to use our Services, share information
with such third parties, or to connect your user profile with the respective
third parties. Those third parties may automatically provide us
with access to certain personal information retained by them about You
(e.g., content viewed by you, content liked by You and information about the
advertisements you have been shown or may have clicked on). You control the
personal information You allow us to have access to through the privacy
settings on the respective third party service and the permissions You give us
when You grant us access to the personal information about You retained by the
respective third party service. By associating an account managed by a third
party with Your Caller ID for REAL user profile and authorizing us to have
access to this information, You agree that we may collect, use and retain the
information provided by these third party services in accordance with this
Privacy Policy.
(iv)
For the provision of free versions of the Services, Caller ID
for REAL may also collaborate with a few selected third party advertising
networks, which in such case may be provided limited information related to the
freemium User’s device (but no other User or Contact Information).
(v)
Caller ID for REAL, or a third party on its behalf, may
collect and use your email address, telephone number and ID for advertising
(including, but not limited to, content viewed by you, content you have
commented on and information about the advertisements you have been shown or
may have clicked on) through the Caller ID for REAL Apps and share this
information with third party advertisers and networks. Such third parties may
use this information and information collected from other sources in order to
provide measurement services and targeted ads. You can limit or opt-out of the
collection and use of Your information for ad targeting by third parties via
Your device settings.
The submission of Contact
Information by You and the processing thereof by Caller ID for REAL is
constitutionally protected under the applicable law Caller ID for REAL may,
however, disclose information contained in the Service and about you if we
determine that for national security, law enforcement, or other issues of
public importance that disclosure of information is necessary, always provided,
of course, it is also lawful.
Caller ID for REAL may from
time to time ask you to provide information on your experiences from using the Caller
ID for REAL Services, which will be used to measure and improve quality. You
are at no time under any obligation to provide any of such data. Any and all
information which is voluntarily submitted in feedback forms or any surveys
that You accept to take part in is used for the purposes of reviewing this
feedback and improving the Caller ID for REAL software, products and websites.
3.
Cookies and Automatically Collected Information
The Caller ID for REAL
Website uses so called “Cookies” in connection with the Services.
Cookies are pieces of information stored on Your computer's hard drive and/or
other device’s browser that enables Caller ID for REAL
to keep Your login session for thirty days. The use of Cookies is standard
practice. Cookies do not enable any access to and/or inspection of other
information on Your computer or other device. If You do not wish to receive
cookies, or wish to be notified of when they are placed, You may set your web
browser to do so, if your browser so permits. Please understand that if Cookies
are turned off, You may not be able to obtain full functionality in certain
parts of the Services.
The Caller ID for REAL
website and the Caller ID for REAL Apps use Google Analytics, a web
analytics solution by Google. Google Analytics also adds cookies to Your
computer or mobile device when You visit our website or interact with certain
parts of the Caller ID for REAL Apps and collects usage information to create
statistics for Caller ID for REAL. See Google's privacy policy http://www.google.com/privacy.html for details.
The Caller ID for REAL
website also embeds badges from the social networking sites Facebook, Google+ and Twitter. The badges may add
cookies to Your computer or mobile device when You use the Services and have
enabled Facebook connection. See Facebook’s privacy policy http://www.facebook.com/policy.php, Google’s privacy policy http://www.google.com/privacy.html and Twitter’s privacy policy https://twitter.com/privacy for details.
Caller ID for REAL servers
may automatically collect data about Your Internet address when You use the Caller
ID for REAL Services. This information, known as an Internet Protocol address,
or “IP
Address”, is a number that is automatically assigned to
Your computer or other device by Your Internet service provider whenever You
are on the Internet. When You request pages from the Services, our servers may
log Your IP Address and, if applicable, Your domain name. Your IP Address is
used to help identify You and to gather demographic information about our Users
as a whole. Caller ID for REAL’s servers may also
record the referring page that linked you to Caller ID for REAL (e.g. another
web site or a search engine); the pages You visit on the Services; the web site
you visit after Caller ID for REAL’s web site; the ads
you see and/or click on; other information about the type of Web browser,
computer, platform, related software and settings you are using; any search
terms You have entered on this web site or a referral site; and other Web usage
activity and data logged by Caller ID for REAL’s
servers. Caller ID for REAL uses this information for internal system
administration, to help diagnose problems with servers, and to administer our
Services. Such information may also be used to gather demographic information,
such as country of origin and Internet Service Provider.
Corresponding data may be
collected and used for the same purposes when You enable and use the “search the web” functionality within the Caller ID for REAL Apps.
4.
Information Security
In order to provide the Caller
ID for REAL Services, Caller ID for REAL may transfer, process and store
personal data in a number of countries. Caller ID for REAL may also subcontract
processing of Your information to third parties located in countries other
than Your home country. Information collected within the European Economic Area
(“EEA”) may, for example, be transferred to and processed in a country
outside of the EEA, which may not provide the same level of protection for
personal data as within the EEA. You acknowledge and agree that Caller ID for
REAL may transfer Your personal data as described above for purposes consistent
with this Privacy Policy. We take all reasonable
precaution to protect Your information, Contact Information and other Content
from misuse, loss and unauthorized access. Although we cannot guarantee this
information will not be subject to unauthorized access, Caller ID for REAL has
physical, electronic, and procedural safeguards in place to protect it. The
Information is stored on secured servers and protected by secured networks to
which access is limited to a few authorized employees and personnel. However,
no method of transmission over the Internet, or method of electronic storage,
is 100% secure.
5.
Accuracy of Collected Information
Caller ID for REAL may on
its own initiative, or at your request, replenish, rectify or erase any
incomplete, inaccurate or outdated information retained by Caller ID for REAL
in connection with the operation of the Services. You have always the right to
know what information is stored about You and have any data corrected or
deleted on Your request, which should be submitted in accordance with our
contact details below.
The accuracy and security
of information concerning the Users and their contacts are Caller ID for REAL’s highest priority
and they are free to opt-in or opt-out of the Services at any time. You can
delist Your telephone number from the Caller ID for REAL database via a request
directly to alenpp8865@gmail.com and
if You choose to disable the Enhanced Search functionality or the Caller ID for
REAL Apps itself, all Contact Information will be made unavailable for search
in the Caller ID for REAL database.
6.
Contact
If You have any additional
questions about Caller ID for REAL’s Privacy Policy or want to make a request
regarding certain information, You are encouraged to contact Caller ID for REAL
via alenpp8865@gmail.com
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